Ameren is reminding residential customers across Illinois that a wide range of resources remain available to support qualifying households with their energy bills in 2026.
In addition to programs funded by the company, Ameren partners with United Way of Greater St. Louis, the Energy Assistance Foundation and hundreds of Community Action Agencies to ensure customers can apply for funds, including the Low-Income Home Energy Assistance Program (LIHEAP).
“As we start the new year, we’re encouraging customers in need to make one simple resolution: Don’t wait to ask for help,” said Joe Solari, vice president of customer experience for Ameren. “Applying early for energy assistance prevents small challenges from becoming big burdens after the cold weather passes. Our teams are here to support you the moment you need it.”
Ameren also invites customers who are able to give back to their communities to partner with the company by making a one-time or recurring contribution to Warm Neighbors Cool Friends in Illinois. For more information on all available resources, visit Ameren.com/Assistance.
Illinois Assistance Spotlight: Warm Neighbors Cool Friends
Ameren partners with the Energy Assistance Foundation on Warm Neighbors Cool Friends, a program that is also funded by voluntary donations, to provide customers with funds across its Illinois service territory. The company recognized a greater need for assistance and, in December, contributed an additional $2 million for Illinois customers.
● Warm Neighbors Cool Friends provides eligible households with up to $500 in bill payment assistance through the Energy Assistance Foundation. A matching customer payment is required within the last 45 days.
● Eligibility includes customers with incomes between 200% and 300% of the FPL or at 80% of the county’s Area Median Income, AMI.
“Warm Neighbors Cool Friends acts as a critical lifeline for hardworking families who may not qualify for federal assistance but are still struggling to keep their homes safe and comfortable,” said Susan Sams, executive director of the Energy Assistance Foundation. “We’re proud to partner with Ameren so its customers have somewhere to turn when they need support the most.”
Throughout 2025, Ameren partnered with hundreds of Community Action Agencies to make more than $140 million in energy assistance and LIHEAP support available to customers across both states. The nonprofit serves seniors, people with disabilities and income‑eligible families across Missouri and Illinois.
